Oceans Mooloolaba Resort

Privacy Policy

Why do we collect your personal information ?

Collecting your information is essential for us to provide our products and services to you. It also helps us to understand your needs, enabling us to provide you with a greater quality of service.

How do we collect personal information ?

We only collect information when you knowingly provide it. Collection may include requesting information by phone, filling out a registration form on check-in, providing your business card to us, or e-mailing or faxing us your details.

Do we disclose your personal information to anyone ?

We may disclose your personal information where you have consented to us doing so. We may also be required or authorised by law to disclose your personal information.

Is your personal information up-to-date ?

It is important that the personal information we collect is accurate, complete and up-to-date. You can contact us at any time to update your personal information, or to tell us if your personal information is inaccurate or incomplete.

Is your personal information secure ?

We take all reasonable precautions to safeguard your personal information from misuse, unauthorised access, modification or disclosure. When your information is no longer required we securely destroy it from our systems.

Can you access your personal information ?

You may request access to the information we hold about you by contacting us. We may be required by law to retain your personal information after you have ceased your relationship with us.

Does your personal information leave the country ?

We do not send personal information outside the country unless to do so is authorised by law.

What about sensitive information ?

Sensitive information can be about racial or ethnic origin, membership of a profession or trade, personal health or other personal information. We only collect, use or disclose sensitive information about you as is allowed by law.

Our privacy policy may change from time to time.

We constantly review our policies and procedures to keep up-to-date with changes in law, technology and the needs of our guests and we may change this policy from time to time.

Can you complain about a breach of your privacy ?

You may lodge a concern or complaint with us by writing to the General Manager. Additional Privacy Information For additional information on privacy visit the Australian Federal Privacy Commissioner’s website: www.oaic.gov.au.

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We’ve stayed in many locations on the Sunny Coast over the past twenty years and this place was by far the best. The location, beautiful open unit, technology, comfortable bedding, cleanliness and service far exceeded our expectations. Thank you to the beautiful receptionist who was so helpful, friendly and kind to us and ensured our stay was perfect. It was the perfect place for us to come together at a very sad time in our lives. I don’t think I could stay anywhere else in Mooloolaba now after coming here. We truly felt like we were at home, especially with our own private bbq and access to the beautiful spa and pool. Thank you for making this a memorable occasion! - Kellie - Tripadvisor

The apartment was exceptionally clean and had an amazing view. everything was in working order and the bed very comfortable. it was lovely that the rooms were made up daily. parking easy and free of charge. location can’t be beaten. receptionists were so friendly and obliging. - Lisa - Booking.com

Location was exceptional. Room was clean and modern. Availability of restaurants and shopping was perfect. Attractions close by was also handy. Staff were very accommodating especially when we requested another nights stay. - Laurie - Booking.com

I rang to arrange a surprise for my friend who was staying for her birthday weekend and the team at the front desk were so accommodating and went above and beyond to customise a hamper and have it in her room ready for her arrival. Their efforts were so appreciated! - Alex - Google

Fantastic facilities......even managed to photograph Whales while sitting outside on the balcony. Nice! - Andrew - Google