At Oceans we understand that privacy is important to you and wantyour experience online to be as enjoyable and safe as possible. This policy describes who we are and how we handle your personal information when you use this Site.
Who we are
Oceans Queensland Pty. Ltd. is the corporate trustee for Oceans Unit Trust which is the Manager of Oceans, Mooloolaba. The Company and Trust are privately owned.
Oceans Queensland Pty. Ltd. is also the holder of Licence No. RLC 3117327 issued by the Queensland Government under the Property Agents and Motor Dealers Act 2000 allowing it to act as a Restricted Letting Agent.
Oceans, Mooloolaba opened on 25 November,2005 under this management.
What Personal Information is collected by Oceans?
A range of information is provided by visitors to the website. Some visitors submit booking forms and requests for more information either through e-mails, response devices or other methods. Depending on the service you are accessing, you could be asked at various times to provide information including but not limited to, details such as your name, e-mail address or information about what you like and do not like.
When booking accommodation on-line or paying for other services we may request your credit card number to complete the transaction or your mailing address to ensure delivery.
Similarly, guests at Oceans and other individuals may provide information to Oceans.
Oceans will not collect sensitive information about you such as details of your race, political beliefs, religion or health. However, this may be required where we are providing you with specialised services (such as access requirements for a disability).
We need this personal information in order to provide you with our products or services, and so we can provide you with a broad range of information in relation to tourism, hospitality and services and to assist in delivering a better service to you.
This information will be recorded by Oceans and updated when additional information is supplied or upon request from you. The contact details of Oceans are available when you obtain services from Oceans.
Use Of Personal Information
Oceans uses the personal information collected to provide you with our services
and to assist in making your experience with Oceans a satisfying one.
This information may, from time to time, be used by a third party market research
organisation to conduct interviews with you to ascertain your views about Oceans
and related experiences.
Information is also collected to establish and maintain proper business records.
Your personal information may also be used by Oceans to notify you about new products, services or promotions in the tourism, hospitality or services industries from time to time.
Will your information be given to anyone else?
All personal information collected by Oceans is only made available to those authorised individuals who need to handle that information for the purposes outlined in this policy. In some circumstances, personal information may also be disclosed outside Oceans.
For example, we may disclose personal information to third parties to whose companies Oceans contracts out specialised functions (such as mailing houses, printing companies and market research companies). In such cases we will require an undertaking from such persons to comply with the National Privacy Principles and do not use the personal information for any purposes beyond the scope of our contract with them.
Personal information may also be disclosed to third parties only for the
purpose of completing your transaction with us (for example, your credit card
provider), providing the services you have requested (for example, booking a
tour for you) and for the purposes of associated administration (for example,
if applicable, frequent flyer number and expenditure details will be sent to
the relevant airline).
Oceans will also disclose personal information when required by law and may disclose
it when reasonably necessary to assist an enforcement body or to lessen or prevent
a threat to individual or public health or safety.
External Links on our Site
Other companies may place advertising or links on our Site. They may collect information about you when you view or click on their advertising or content through the use of cookies. Due to the technical operation of the Internet, Oceans cannot control this collection of information and accepts no responsibility for this collection, use or disclosure. You should contact these advertisers or content providers if you have any questions about their use of the information they collect.
Similarly, there may be links that will let you leave the Site. The use of information and/or privacy provided by the operator of a linked site as to any information you provide in accessing a linked site is in no way subject to this Privacy policy. Oceans takes no responsibility for any privacy policies or practices of any web sites accessible from the Site, whether or not such practices conform to privacy policies of those sites.
Removal from our lists
If you do not want to receive e-mail or posted offers from Oceans generally please let us know by sending an e-mail message to stay@oceansmooloolaba.com.au or by contacting the Manager at the address detailed on the Oceans Site. If you want to be removed from our mailing list please provide Oceans with your complete name and address.
Access and Correction
You have the right to seek access to information which Oceans holds about you
(although there are some exceptions to this). You also have the right to ask
us to correct information about you which is inaccurate, incomplete or out of
date.
If you wish to exercise your right under the Privacy Act to seek access to the
personal information held by Oceans then please contact the Manager directly.
Please note that, in the interests of protecting the privacy of all of our customers,
if you request details of any personal information held by us, we will need to
identify you properly. To do this, we may telephone you or require your current
name and address (any former addresses that may assist in identification) and
a copy of a form of identification such as a current driver’s licence or
passport.
We will assume, unless you tell us otherwise, that your request relates to our
current records about you. This will include the personal information about you
which is held on our databases and files. Generally we will charge you for our
costs of providing access to our current records about you. For legal and administrative
reasons Oceans may also store records containing personal information in its
archives. You may seek access to the records held by Oceans which are not current
records, but if you do so, we may charge you for the cost of providing access.
Is personal information stored safely?
Reasonable steps are taken to ensure the security of personal information from such risks as loss or unauthorised access, destruction, use, modification or disclosure.
Contacting us
If you have any questions or comments about this Privacy Policy or about how we have handled personal information about you, please contact Oceans:
- by telephone (07) 5444 5777; or
- by facsimile (07) 5444 6677; or
- by e-mail to stay@oceansmooloolaba.com.au ; or
- by letter Manager, Oceans, P.O. Box 1081, Mooloolaba, QLD 4557
Changes to the Privacy Policy
The Privacy policy may change from time to time. The policy was last updated on 26 March, 2006.
Oceans Queensland Pty. Ltd. Australian Company Number 115 674 989
